Shipping & Payment
The delivery address for the item(s) purchased shall follow a per transaction basis. You need to provide the corresponding correct and complete address where the item(s) should be delivered. Delivery within Metro Manila shall take one (1) to three (3) business days. Provincial area deliveries will have a duration of five (5) to seven (7) business days.
For orders placed and paid beyond the cut off time (11:00AM, Mondays to Fridays), processing and pick up will be on the next business day.
Orders placed on Holidays, Fridays, Saturdays, and Sundays will be processed and picked up the following business day (e.g. Monday).
Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we, and our third party partners assisting us to provide you the best online shopping experience, may follow national, seasonal, and declared holidays; these no-operation days may also affect the duration of your package’s shipping. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our office up to the time of delivery to you).
If you are not available to personally receive your package, you may designate at least one (1) authorized recipient in the Shipping Information page. Please note that in all circumstances, the recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. All items included in the purchase and as stated in the invoice SHOULD be accepted and paid for.
Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our third party freight forwarder’s Office.
Tracking You Order
If your order does not arrive within the indicated time frame, you may contact our customer service at firstname.lastname@example.org to inquire about its status.
Modes of Payment
All Major Credit Cards
Cash on Delivery: We now accept Cash on Delivery (COD) orders nationwide! See rates below.
- Bancnet ATMs and Debit Cards
Over the Counter (OTC): We accept OTC payments at 7-Eleven Stores, Bayad Centers, LBC Branches, ECPay Partners, SM Supermarkets and Department Stores, Savemore Supermarkets, Robinsons Department Stores, M Lhuillier, Cebuana Lhuiller, and Rural Net. We also accept OTC payments at the following banks: BDO, BPI, Metrobank, Chinabank, EastWest Bank, Landbank, UCPB, PNB, RCBC, Unionbank, Security Bank, and Robinson Bank.
Online Banking: We accept payments via the online banking websites of the following banks: BDO, BPI, Metrobank, Chinabank, Unionbank, and UCPB.
- Bank Deposit: (through our BPI or BDO accounts - please input your name, email, and address on the Customer Information page (1/3), pick your shipping method (2/3) and lastly select Bank Deposit on the Payment Options page (3/3). You will see the bank account details when you complete your order.
BANK DEPOSIT / CREDIT CARD (PAID IN ADVANCE) RATES
- ₱100 within Metro Manila (1 to 4 working days)
- ₱150 within Luzon (5 to 7 working days)
- ₱200 within Visayas and Mindanao (5 to 7 working days)
CASH ON DELIVERY RATES
- ₱180 within Metro Manila (1 to 4 working days)
- ₱200 within Luzon (5 to 7 working days)
- ₱280 within Visayas and Mindanao (5 to 7 working days)
Please also note that bigger product sizes may require a 1 to 2 week lead time to be delivered.